Frequently
asked questions
Find answers to the most common questions about shopping with Smallies. If you need more help, we’re always here for you!
Free shipping
On all orders over €75
Easy returns
Hassle free returns
Safe & secure
100% secure payment
Loved by parents
Rated 4.99/5 from 243 reviews
Find quick answers to common questions about orders, shipping, returns and products.
Delivered in 1–2 working days by An Post, tracked, anywhere in the Republic of Ireland. You'll get a tracking number as soon as your order is on its way.
Delivery in the Republic of Ireland is €5.95, and free on orders over €75. Delivery to Northern Ireland is £9, with no free-delivery threshold.
You can request a return within the period shown in our returns policy. Products must be unused, unworn and returned in their original condition.
Please check the size guide on the relevant product page. When your child is between sizes, choosing the larger size may provide more room for growth.
Once your order has been dispatched, we will email you a tracking link. Use that link to view the latest delivery updates.
Yes. We deliver across the Republic of Ireland (€5.95, free over €75) and to Northern Ireland (£9). For anywhere else, delivery options and prices are shown at checkout once you enter your address.
Contact us as quickly as possible after placing your order. We will try to help, but changes cannot be guaranteed once an order has entered fulfilment.
Available payment methods are shown securely during checkout and may include major debit cards, credit cards and accelerated payment options.
Always follow the care label attached to the garment. Wash with similar colours and avoid using products or temperatures that may damage the fabric.
Please contact our support team with your order number and clear photos of the item. We will review the issue and provide the appropriate next steps.