Frequently
Asked Questions
Find answers to the most common questions about shopping with Smallies. If you need more help, we’re always here for you!
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Frequently Asked Questions
Find quick answers to common questions about orders, shipping, returns and products.
Orders are usually dispatched within 1–2 working days. Delivery within Ireland typically takes 2–4 working days. You'll receive a tracking number as soon as your order is on the way.
Free shipping is available when your order reaches the qualifying amount shown in our shipping policy or announcement bar.
You can request a return within the period shown in our returns policy. Products must be unused, unworn and returned in their original condition.
Please check the size guide on the relevant product page. When your child is between sizes, choosing the larger size may provide more room for growth.
Once your order has been dispatched, we will email you a tracking link. Use that link to view the latest delivery updates.
International delivery availability and pricing are displayed during checkout after you enter your shipping address.
Contact us as quickly as possible after placing your order. We will try to help, but changes cannot be guaranteed once an order has entered fulfilment.
Available payment methods are shown securely during checkout and may include major debit cards, credit cards and accelerated payment options.
Always follow the care label attached to the garment. Wash with similar colours and avoid using products or temperatures that may damage the fabric.
Please contact our support team with your order number and clear photos of the item. We will review the issue and provide the appropriate next steps.